Payment Confirmation
Once the payment is successfully processed, a confirmation notice will be sent to the registered email within 24 hours of receipt. Customers are encouraged to check their inbox (and spam folder) for the confirmation message. If the confirmation is not received within the specified timeframe, please contact our support team on admin@babyeats.ae for assistance.
Delivery/ Shipping Policy
LIFE STAGES RESTAURANT AND CATERING LLC provides and delivers catering services solely to partnering Institutions bound by a legal contract and in full compliance with Dubai Municipality requirements regarding Nursery & School Catering. All meals are delivered in temperature controlled vehicles and are kept at a safe storage temperature at all times. The meals shall not be consumed outside the institutional premises where the service is provided.
It is advised that unfinished, untouched or touched, leftover food be discarded at the nursery to maintain food safety at all times. Parents who opt to take the food home, shall do so at their own risk. Those parents shall not hold The Institution and BabyEats (LIFE STAGES RESTAURANT & CATERING LLC) liable for any claims, losses and/ or damages including but not limited to food poisoning, illness, food spoilage related to directly or indirectly handling, consuming, serving the meals after the designated mealtime at the nursery and more so after leaving the nursery premises regardless of the apparent condition of meals.
Refund & Cancellation Policy
All orders and subscriptions placed with LIFE STAGES RESTAURANT AND CATERING LLC are strictly non-refundable to the original payment method under any circumstances.
This includes but is not limited to, cases of illness, dissatisfaction with the service, nursery or school closure, emergency leave, or any other personal or external circumstances.
Clients can choose to Freeze/Hold their subscription according to the process detailed in the Subscription Freeze Section
Subscription Freeze
Clients may request to temporarily place their subscription on hold by submitting a request via https://lifestages.babyeats.ae/freeze-plan/
Requests must be submitted at least forty-eight (48) hours in advance, calculated up to 8:00 AM Dubai Time of the intended hold date. Example: To freeze an order starting Wednesday, a request must be submitted on or before Monday 8:00 am Dubai Time.
Approved freeze days will be converted into wallet credit, which can be used for future orders.
Cancellation requests submitted in short of the 48 hours notice are not possible regardless of the reason and shall be fully charged.
Credit Policy
All wallet credits issued are valid for three (3) months from the date of issuance or until the end of the following academic term, whichever occurs earlier.
Unused credit after this period will automatically expire.